Causes and effects of incivility from the perspective of working women in a university setting: quanti-qualitative research.

Abstract

Incivility is a pervasive phenomenon that manifests in various social spheres, including within university settings. This study was initiated following three psychological consultations provided to female educators at a public university. It subsequently led to both quantitative and qualitative research involving 40 women, encompassing teachers, technical-administrative staff, and outsourced personnel. The objective of this study was listening to the experiences of women who contribute to the public university environment enhances collective well-being by deepening our understanding of the impacts of incivility from their perspective. All interviews were transcribed and, using the IRaMuTeQ software, we constructed a Descending Hierarchical Classification (DHC) and analyzed Text Segments (TS) divided into clusters. To gain a more comprehensive context, we employed Bardin's analysis method. The results unveiled a significant correlation between physical symptoms and psychological distress attributed to incivility. Key contributors to these issues included interpersonal conflicts among peers, instances of silencing, and excessive workloads.