User satisfaction of Academic Information Systems: study with university students through the use of Structural Equations

Abstract

The effective management of Higher Education Institutions increasingly relies on technological integration to optimize academic and administrative processes. In this context, the general objective of this study was to analyze the determinants of student satisfaction at the Federal University of Ceará (UFC) regarding the Integrated Academic Activities Management System (SIGAA). Regarding methodology, a quantitative approach with a survey design was adopted. Data collection utilized a structured questionnaire on a Likert scale, based on the theoretical models proposed in the research, administered to a sample of 157 students (undergraduate and graduate). For data analysis, Partial Least Squares Structural Equation Modeling (PLS-SEM) was employed, assuming a margin of error of 7.8% and a confidence level of 95%. The results corroborated the theoretical model, evidencing that Information Quality, System Quality, and Perceived Usefulness exert a positive and significant impact on user satisfaction. Furthermore, the study confirmed the mediating role of Perceived Usefulness between Qualities (Information/System) and Satisfaction, as well as the rejection of the moderating variables Experience and Gender. The study contributes to higher education by providing insights for university managers to enhance the usability and precision of academic systems, which are critical factors for the educational experience.