Use of technology in the Guidance Counseling process

Abstract

This article analyzes the use of technologies in Guidance processes during the year 2020. Year in which the educational context and the discipline of Guidance sought to reinvent itself based on the exponential use of technology. Using the qualitative approach, the research was carried out from a phenomenological design by conducting semi-structured interviews with 11 Guidance professionals. The information obtained was transcribed, organized and coded to determine what were proposed by the professionals, how these interventions were carried out through the use of technologies and what their benefits were. The research found that the interventions focused on facilitating vocational guidance, distributing information and creating online communities. These projects include the use of WhatsApp, Teams and other digital tools, as well as techniques such as videos, images and massive online activities. Strengths are highlighted, such as self-paced learning, overcoming challenges and reducing costs. However, limitations are identified, such as technological ignorance, lack of human contact and the digital divide. The purpose of these interventions was to promote well-being, connection, communication, and information distribution with the student population. However, it is crucial to measure the effectiveness of these strategies. Although the potential of technology in guidance is highlighted, limitations, such as the digital divide and the need for human contact, persist as challenges to overcome for more effective implementation in future projects.