STUDENT SATISFACTION IN VIRTUAL EDUCATION: A INTERNATIONAL SYSTEMATIC REVIEW

Abstract

As a result of the SARS-CoV-2 pandemic, there is greater interest in a line of study that demonstrates how the measurement of student satisfaction in virtual education has positive impacts on the university education. In this sense, this research has two main purposes: (a) to describe the conceptualization and typology of satisfaction in virtual education; and (b) to identify the benefits and conditions of these in the training of students. The method has used the PRISMA confession of literature reviews and the inquiries were collected from data sources such as SCOPUS, ERIC and EBSCO Discovery Service. In accordance with the results, a total of 50 international studies have been selected which content contributes to the scientific literature on the systematization of conceptual criteria to categorize types of satisfaction and also the limiting and predominant factors such as the roles of the student and the teacher, the virtual course, connectivity, technology and institutional management. In addition, the benefits obtained in the personal, professional and social aspects of students, which are observed, identified, recognized and incorporated. Finally, it showed the need to develop indicators that delve into each of the conditions to achieve satisfaction.