Modelo de maturidade de serviços de telessaúde para o cenário brasileiro (TMSMM.br)

Ivan Torres Pisa; Josceli Maria Tenório; Fernando Sequeira Sousa; Ana Cristina Carneiro Menezes Guedes; Paulo Roberto de Lima Lopes; Luiz Ary Messina; Angélica Baptista Silva

doi:10.1590/SciELOPreprints.6416

##article.authors##

Ivan Torres Pisa Universidade Federal de São Paulo https://orcid.org/0000-0002-5106-3904
Josceli Maria Tenório Federal Institute of São Paulo https://orcid.org/0000-0003-2474-6504
Fernando Sequeira Sousa Faculdade Impacta de Tecnologia, São Paulo, Brasil https://orcid.org/0000-0001-8909-9227
Ana Cristina Carneiro Menezes Guedes Universidade Federal do Estado do Rio de Janeiro https://orcid.org/0000-0002-5370-9908
Paulo Roberto de Lima Lopes National Education and Research Network https://orcid.org/0000-0002-5730-1985
Luiz Ary Messina National Education and Research Network https://orcid.org/0000-0002-1422-3892
Angélica Baptista Silva Oswaldo Cruz Foundation https://orcid.org/0000-0003-0292-5106

DOI:

https://doi.org/10.1590/SciELOPreprints.6416

Keywords:

telehealth, telehealth service, digital health, healthcare models, process assessment, health care, health evaluation

Abstract

This article describes a proposed framework called Telehealth Service Maturity Model (TMSMM.br) for evaluating the current stage of telehealth centers in the Brazilian context. The steps included literature review, compilation and interpretation, data collection instrument, survey with center coordinators, model development, and evaluation process. The review resulted in 857 quality aspects for telehealth services, grouped into 12 themes with 34 topics. TMSMM.br consists of defining 3 foundational dimensions (themes, services, stages) and provides a standardized set of 200 requirements ordered across 5 thematic domains (structure, organization, user, operation and community) for 8 services (consultation, consultation, diagnosis, treatment and referral, education and training, social control and communication, healthcare network, and research, development, and innovation). TMSMM.br enables telehealth centers to identify and compare essential characteristics and their maturity stages.

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Author Biographies

Ivan Torres Pisa, Universidade Federal de São Paulo

Associate Professor in Health Informatics, Universidade Federal de São Paulo (UNIFESP), São Paulo, Brazil. ORCID https://orcid.org/0000-0002-5106-3904 Lattes http://lattes.cnpq.br/2841925497526792 e-mail: ivanpisa@unifesp.br

Josceli Maria Tenório, Federal Institute of São Paulo

PhD in Health Informatics, Instituto Federal de São Paulo (IFSP), São Paulo, Brazil. ORCID https://orcid.org/0000-0003-2474-6504 Lattes http://lattes.cnpq.br/6362966376837352 e-mail: josceli.tenorio@ifsp.edu.br

Fernando Sequeira Sousa, Faculdade Impacta de Tecnologia, São Paulo, Brasil

Master in Health Informatics, Faculdade Impacta de Tecnologia, São Paulo, Brazil. ORCID https://orcid.org/0000-0001-8909-9227 Lattes http://lattes.cnpq.br/4805923388678768 e-mail: fernando@fernandosousa.com.br

Ana Cristina Carneiro Menezes Guedes, Universidade Federal do Estado do Rio de Janeiro

Master of Environmental Science, Universidade Federal do Estado do Rio de Janeiro (UniRio), Rio de Janeiro, Brazil. ORCID https://orcid.org/0000-0002-5370-9908 Lattes http://lattes.cnpq.br/7952194783018581 e-mail: anamenegue@gmail.com

Paulo Roberto de Lima Lopes, National Education and Research Network

PhD in Management and Health Informatics, Rede Nacional de Ensino e Pesquisa (RNP), Brasília, Brazil. ORCID https://orcid.org/0000-0002-5730-1985 Lattes http://lattes.cnpq.br/4285855851606713 e-mail: paulo.lopes@rnp.br