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Procedures production by SAMU 192 in Brazil: Performance, benchmarking, and challenges




Serviços Médicos de Emergência, Sistemas de Informação em Saúde, Benchmarking, Política de Saúde, Ambulâncias


Objective: To describe and analyze the production of approved procedures carried out by the SAMU 192 regulation centers and mobile resources between 2015 and 2019, according to frequency, population-based indicators, and daily productivity, establishing a performance indicator. Method: Census, observational, descriptive study, carried out with production data, extracted from the Outpatient Information System, complemented with population data from the Brazilian Institute of Geography and Statistics and information from the Ministry of Health. Results: The 116.8 million procedures analyzed stem from a 28.5% increase in the period, while the covered population and mobile resources grew by 9.7% and 14.4%. Every 1,000 inhabitants covered generated 109.8 calls per year, resulting in 24.0 shipments of mobile resources. Daily, basic support units performed 3.3 visits and 0.5 transports, while advanced support performed 2.7 visits and 0.9 transports. Conclusion: The production of procedures exceeded the growth of covered population, with variations between states, high production in populated areas, strong presence of basic support and elevation of transports, however, national productivity was lower than the international one.


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Author Biography

Regina Márcia Cardoso de Sousa, Universidade de São Paulo

Departamento de Enfermagem Médico-Cirúrgica da Escola de Enfermagem da Universidade de São Paulo, EEUSP. Brasil.


04/28/2022 — Updated on 06/13/2023


How to Cite

Malvestio, M. A. A., & Sousa, R. M. C. de. (2023). Procedures production by SAMU 192 in Brazil: Performance, benchmarking, and challenges. In SciELO Preprints. (Original work published 2022)


Health Sciences


Data statement

  • The research data is contained in the manuscript