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Institutional Accreditation of SUS Ombudsman's: analysis of the initial experiences of external evaluation

##article.authors##

  • Sandra Aparecida Venâncio de Siqueira Fundação Oswaldo Cruz (Fiocruz), Escola Nacional de Saúde Pública Sergio Arouca (Ensp), Departamento de Ciências Sociais (DCS) – Rio de Janeiro (RJ), Brasil. https://orcid.org/0000-0002-1439-2960
  • Fernando Manuel Bessa Fernandes Fundação Oswaldo Cruz (Fiocruz), Escola Nacional de Saúde Pública Sergio Arouca (Ensp), Departamento de Ciências Sociais (DCS) – Rio de Janeiro (RJ), Brasil. https://orcid.org/0000-0002-8859-3626
  • Caio Tavares Motta Fundação Oswaldo Cruz (Fiocruz), Escola Nacional de Saúde Pública Sergio Arouca (Ensp), Departamento de Ciências Sociais (DCS) – Rio de Janeiro (RJ), Brasil. https://orcid.org/0000-0001-7288-8350
  • Murilo da Conceição Cunha Wanzeler Universidade Federal da Paraíba (UFPB), Centro de Ciências da Saúde (CCS), Núcleo de Estudos em Saúde Coletiva (Nesc) – João Pessoa (PB), Brasil. https://orcid.org/0000-0002-6297-5124
  • José Inácio Jardim Motta Fundação Oswaldo Cruz (Fiocruz), Escola Nacional de Saúde Pública Sergio Arouca (Ensp), Departamento de Ciências Sociais (DCS) – Rio de Janeiro (RJ), Brasil.
  • José Antônio da Silva Santos Fundação Oswaldo Cruz (Fiocruz), Escola Nacional de Saúde Pública Sergio Arouca (Ensp), Departamento de Ciências Sociais (DCS) – Rio de Janeiro (RJ), Brasil.

DOI:

https://doi.org/10.1590/SciELOPreprints.3244

Keywords:

Accreditation, Ombudsman, Evaluation, Training, Social participation

Abstract

Based on the Qualification course of External Evaluators for the Accreditation process in SUS, held in 2018, the aim of this article is to discuss the challenges to the training process of these evaluators, based on a perspective of participatory evaluation, as a way to contribute to the improvement of the processes of external evaluation and self-evaluation devices. For this, 33 documents produced with the practice of these devices were analyzed, within the project. In external evaluation, the main challenge is to 'look at the other'; this specific type of look requires that the External Evaluation Team have the domain over the previous knowledge, skills and attitudes necessary for the work, in order to capture knowledge, intentions and relationships, expressed in the speech acts of the subjects. In self-evaluation, the main challenge is to 'look at yourself'; take yourself as an object of knowledge and field of transformation requires specific ways of doing, aiming to gain quality in work processes. Build a culture of evaluation, that the information produced supports decision-making is a challenge for the ombudsman’s, which can be overcome with the Quality Reference of the Ombudsman's Services of the SUS.

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Posted

2021-11-22

Section

Health Sciences