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Challenges in the methodological path of building the Institutional Accreditation process for SUS ombudsmen

##article.authors##

  • Fernando Manuel Bessa Fernandes Fundação Oswaldo Cruz (Fiocruz), Escola Nacional de Saúde Pública Sergio Arouca (Ensp), Departamento de Ciências Sociais (DCS) – Rio de Janeiro (RJ), Brasil. https://orcid.org/0000-0002-8859-3626
  • Sandra Aparecida Venâncio de Siqueira Fundação Oswaldo Cruz (Fiocruz), Escola Nacional de Saúde Pública Sergio Arouca (Ensp), Departamento de Ciências Sociais (DCS) – Rio de Janeiro (RJ), Brasil.
  • José Inácio Jardim Motta Fundação Oswaldo Cruz (Fiocruz), Escola Nacional de Saúde Pública Sergio Arouca (Ensp), Departamento de Ciências Sociais (DCS) – Rio de Janeiro (RJ), Brasil.
  • Murilo da Conceição Cunha Wanzeler Universidade Federal da Paraíba (UFPB), Núcleo de Estudos em Saúde Coletiva (Nesc) – João Pessoa (PB), Brasil.

DOI:

https://doi.org/10.1590/SciELOPreprints.3242

Keywords:

Social Control, Formal, Patient Advocacy, Accreditation, Health Facility Accreditation, Methodology

Abstract

The article seeks to reflect on the theoretical and practical challenges faced in the methodological path of construction of the Institutional Accreditation process of SUS ombudsmen, as well as in the development of teaching materials and the dynamics of fundamental interactions between the actors involved. It discusses the trajectory of a working partnership between a team of researchers and a department of the Ministry of Health, which aims to theoretically and methodologically support the actions of the sector working on the major themes of participation and social control and, in particular, the ombudsmen, generating evidence for management decision-making. Challenges faced in the path of partnership and the process are presented and discussed from a methodological, reflective and participatory point of view, presenting ideas and concepts that have undergone evolution, and which govern the pedagogical materials prepared for the instrumentalization of the rocess as a theoretical-practical framework. It is concluded that the adoption of a challenging constructivist method represents a healthy effort for self-improvement and for guaranteeing the affirmation of democratic values, effective in the constant search for the qualification of the actions of the ombudsmen, of the research activity itself, of the practice of management and services and public policies.

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Posted

2021-11-19

Section

Health Sciences